Privacy Policy

Privacy Policy

Connectter (“we,” “our,” or “us”) is committed to protecting your privacy. ThisPrivacy Policy explains how your personal information is collected, used, anddisclosed by Connectter.

This Privacy Policy applies to our website, and its associated subdomains(collectively, our “Service”) alongside our application, Connectter. Byaccessing or using our Service, you signify that you have read, understood, andagree to our collection, storage, use, and disclosure of your personalinformation as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, everytime any of these terms are referenced, are strictly defined as:

 -Cookie: small amount of datagenerated by a website and saved by your web browser. It is used to identifyyour browser, provide analytics, remember information about you such as yourlanguage preference or login information.
 -Company: when this policy mentions“Company,” “we,” “us,” or “our,” it refers to Connectter OU, (Harju maakondTallinn, Lasnamäe linnaosa Sepapaja tn 6, 15551. Estonia) that is responsiblefor your information under this Privacy Policy.
 -Country: where Connectter or theowners/founders of Connectter are based, in this case is Estonia
 -Customer: refers to the company,organization or person that signs up to use the Connectter Service to managethe relationships with your consumers or service users.
 -Device: any internet connecteddevice such as a phone, tablet, computer or any other device that can be usedto visit Connectter and use the services.
 -IP address: Every device connected tothe Internet is assigned a number known as an Internet protocol (IP) address.These numbers are usually assigned in geographic blocks. An IP address canoften be used to identify the location from which a device is connecting to theInternet.
 -Personnel: refers to thoseindividuals who are employed by Connectter or are under contract to perform aservice on behalf of one of the parties.
 -Personal Data: any information thatdirectly, indirectly, or in connection with other information — including apersonal identification number — allows for the identification oridentifiability of a natural person.
 -Service: refers to the serviceprovided by Connectter as described in the relative terms (if available) and onthis platform.
 -Third-party service: refers toadvertisers, contest sponsors, promotional and marketing partners, and otherswho provide our content or whose products or services we think may interestyou.
 -Website: Connectter."’s"site, which can be accessed via this URL: www.connectter.com
 -You: a person or entity that isregistered with Connectter to use the Services.
 

What Information Do We Collect?

We collect information from you when you visit our website/app, register on oursite, place an order, subscribe to our newsletter, respond to a survey or fillout a form.

 -Name / Username
 -Phone Numbers
 -Email Addresses
 -Mailing Addresses
 -Job Titles
 -Billing Addresses
 -Debit/credit card numbers
 -Age
 -Password
 

We also collect information from mobile devices for a better user experience,although these features are completely optional:

-Photo Gallery (Pictures): Granting photo gallery access allows the userto upload any picture from their photo gallery, you can safely deny photogallery access for this website/app.
 

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the followingways:

 -To personalize your experience (yourinformation helps us to better respond to your individual needs)
 -To improve our website/app (wecontinually strive to improve our website/app offerings based on theinformation and feedback we receive from you)
 -To improve customer service (yourinformation helps us to more effectively respond to your customer servicerequests and support needs)
 -To process transactions
 -To administer a contest, promotion,survey or other site feature
 -To send periodic emails


When does Connectter use end user information from third parties?

Connectter will collect End User Data necessary to provide the Connectterservices to our customers.

End users may voluntarily provide us with information they have made availableon social media websites. If you provide us with any such information, we maycollect publicly available information from the social media websites you haveindicated. You can control how much of your information social media websitesmake public by visiting these websites and changing your privacysettings.


When does Connectter use customer information from third parties?

We receive some information from the third parties when you contact us. Forexample, when you submit your email address to us to show interest in becominga Connectter customer, we receive information from a third party that providesautomated fraud detection services to Connectter. We also occasionally collectinformation that is made publicly available on social media websites. You cancontrol how much of your information social media websites make public byvisiting these websites and changing your privacy settings.


Do we share the information we collect with third parties?

We may share the information that we collect, both personal and non-personal,with third parties such as advertisers, contest sponsors, promotional andmarketing partners, and others who provide our content or whose products orservices we think may interest you. We may also share it with our current andfuture affiliated companies and business partners, and if we are involved in amerger, asset sale or other business reorganization, we may also share ortransfer your personal and non-personal information to our successors-in-interest.



We may engagetrusted third party service providers to perform functions and provide servicesto us, such as hosting and maintaining our servers and the website/app,database storage and management, e-mail management, storage marketing, creditcard processing, customer service and fulfilling orders for products andservices you may purchase through the website/app. We will likely share yourpersonal information, and possibly some non-personal information, with thesethird parties to enable them to perform these services for us and for you.



We may shareportions of our log file data, including IP addresses, for analytics purposeswith third parties such as web analytics partners, application developers, andad networks. If your IP address is shared, it may be used to estimate generallocation and other technographics such as connection speed, whether you havevisited the website/app in a shared location, and type of the device used tovisit the website/app. They may aggregate information about our advertising andwhat you see on the website/app and then provide auditing, research andreporting for us and our advertisers. 



We may also disclose personal and non-personal information about you togovernment or law enforcement officials or private parties as we, in our solediscretion, believe necessary or appropriate in order to respond to claims,legal process (including subpoenas), to protect our rights and interests orthose of a third party, the safety of the public or any person, to prevent orstop any illegal, unethical, or legally actionable activity, or to otherwisecomply with applicable court orders, laws, rules and regulations. 


Where and when is information collected from customers and end users?

Connectter will collect personal information that you submit to us. We may alsoreceive personal information about you from third parties as describedabove.


How Do We Use Your Email Address?

By submitting your email address on this website/app, you agree to receiveemails from us. You can cancel your participation in any of these email listsat any time by clicking on the opt-out link or other unsubscribe option that isincluded in the respective email. We only send emails to people who haveauthorized us to contact them, either directly, or through a third party. We donot send unsolicited commercial emails, because we hate spam as much as you do.By submitting your email address, you also agree to allow us to use your emailaddress for customer audience targeting on sites like Facebook, where wedisplay custom advertising to specific people who have opted-in to receivecommunications from us. Email addresses submitted only through the orderprocessing page will be used for the sole purpose of sending you informationand updates pertaining to your order. If, however, you have provided the sameemail to us through another method, we may use it for any of the purposesstated in this Policy. Note: If at any time you would like to unsubscribe fromreceiving future emails, we include detailed unsubscribe instructions at thebottom of each email.


How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide Connectter toyou and fulfill the purposes described in this policy. This is also the casefor anyone that we share your information with and who carries out services onour behalf. When we no longer need to use your information and there is no needfor us to keep it to comply with our legal or regulatory obligations, we’lleither remove it from our systems or depersonalize it so that we can't identifyyou.


How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of yourpersonal information when you place an order or enter, submit, or access yourpersonal information. We offer the use of a secure server. All suppliedsensitive/credit information is transmitted via Secure Socket Layer (SSL)technology and then encrypted into our Payment gateway providers database onlyto be accessible by those authorized with special access rights to suchsystems, and are required to keep the information confidential. After atransaction, your private information (credit cards, social security numbers,financials, etc.) is never kept on file. We cannot, however, ensure or warrant theabsolute security of any information you transmit to Connectter or guaranteethat your information on the Service may not be accessed, disclosed, altered,or destroyed by a breach of any of our physical, technical, or managerialsafeguards.


Could my information be transferred to other countries?

Connectter is incorporated in Estonia. Information collected via our website,through direct interactions with you, or from use of our help services may betransferred from time to time to our offices or personnel, or to third parties,located throughout the world, and may be viewed and hosted anywhere in theworld, including countries that may not have laws of general applicabilityregulating the use and transfer of such data. To the fullest extent allowed byapplicable law, by using any of the above, you voluntarily consent to thetrans-border transfer and hosting of such information.


Is the information collected through the Connectter Service secure?

We take precautions to protect the security of your information. We havephysical, electronic, and managerial procedures to help safeguard, preventunauthorized access, maintain data security, and correctly use yourinformation. However, neither people nor security systems are foolproof,including encryption systems. In addition, people can commit intentionalcrimes, make mistakes or fail to follow policies. Therefore, while we usereasonable efforts to protect your personal information, we cannot guaranteeits absolute security. If applicable law imposes any non-disclaimable duty toprotect your personal information, you agree that intentional misconduct willbe the standards used to measure our compliance with that duty.


Can I update or correct my information?

The rights you have to request updates or corrections to the informationConnectter collects depend on your relationship with Connectter. Personnel mayupdate or correct their information as detailed in our internal companyemployment policies.

Customers have the right to request the restriction of certain uses anddisclosures of personally identifiable information as follows. Youcan contact us in order to (1) update or correct your personallyidentifiable information, (2) change your preferences with respect tocommunications and other information you receive from us, or (3) delete thepersonally identifiable information maintained about you on our systems(subject to the following paragraph), by cancelling your account. Suchupdates, corrections, changes and deletions will have no effect on other informationthat we maintain, or information that we have provided to third parties inaccordance with this Privacy Policy prior to such update, correction, change ordeletion. To protect your privacy and security, we may take reasonable steps(such as requesting a unique password) to verify your identity before grantingyou profile access or making corrections. You are responsible for maintainingthe secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each andevery record of the information you have provided to us from our system. Theneed to back up our systems to protect information from inadvertent loss meansthat a copy of your information may exist in a non-erasable form that will bedifficult or impossible for us to locate. Promptly after receiving yourrequest, all personal information stored in databases we actively use, andother readily searchable media will be updated, corrected, changed or deleted,as appropriate, as soon as and to the extent reasonably and technicallypracticable.

If you are an end user and wish to update, delete, or receive any informationwe have about you, you may do so by contacting the organization of which youare a customer.


Personnel

If you are a Connectter worker or applicant, we collect information youvoluntarily provide to us. We use the information collected for Human Resourcespurposes in order to administer benefits to workers and screenapplicants.

You may contact us in order to (1) update or correct your information, (2)change your preferences with respect to communications and other informationyou receive from us, or (3) receive a record of the information we haverelating to you. Such updates, corrections, changes and deletions will have noeffect on other information that we maintain, or information that we haveprovided to third parties in accordance with this Privacy Policy prior to suchupdate, correction, change or deletion.


Sale of Business

We reserve the right to transfer information to a third party in the event of asale, merger or other transfer of all or substantially all of the assets ofConnectter or any of its Corporate Affiliates (as defined herein), or thatportion of Connectter or any of its Corporate Affiliates to which the Servicerelates, or in the event that we discontinue our business or file a petition orhave filed against us a petition in bankruptcy, reorganization or similarproceeding, provided that the third party agrees to adhere to the terms of thisPrivacy Policy.


Affiliates

We may disclose information (including personal information) about you to ourCorporate Affiliates. For purposes of this Privacy Policy, "CorporateAffiliate" means any person or entity which directly or indirectly controls,is controlled by or is under common control with Connectter, whether byownership or otherwise. Any information relating to you that we provide to ourCorporate Affiliates will be treated by those Corporate Affiliates inaccordance with the terms of this Privacy Policy.


Governing Law

This Privacy Policy is governed by the laws of Estonia without regard to itsconflict of laws provision. You consent to the exclusive jurisdiction of thecourts in connection with any action or dispute arising between the partiesunder or in connection with this Privacy Policy except for those individualswho may have rights to make claims under Privacy Shield, or the Swiss-USframework.

The laws of Estonia, excluding its conflicts of law rules, shall govern thisAgreement and your use of the website/app. Your use of the website/app may alsobe subject to other local, state, national, or international laws.

By using Connectter or contacting us directly, you signify your acceptance ofthis Privacy Policy. If you do not agree to this Privacy Policy, you should notengage with our website, or use our services. Continued use of the website,direct engagement with us, or following the posting of changes to this PrivacyPolicy that do not significantly affect the use or disclosure of your personalinformation will mean that you accept those changes.


Your Consent

We've updated our Privacy Policy to provide you with completetransparency into what is being set when you visit our site and how it's beingused. By using our website/app, registering an account, or making a purchase,you hereby consent to our Privacy Policy and agree to its terms.


Links to Other Websites

This Privacy Policy applies only to the Services. The Services may containlinks to other websites not operated or controlled by Connectter. We are notresponsible for the content, accuracy or opinions expressed in such websites,and such websites are not investigated, monitored or checked for accuracy orcompleteness by us. Please remember that when you use a link to go from theServices to another website, our Privacy Policy is no longer in effect. Yourbrowsing and interaction on any other website, including those that have a linkon our platform, is subject to that website’s own rules and policies. Such thirdparties may use their own cookies or other methods to collect information aboutyou.


Advertising

This website/app may contain third party advertisements and links to thirdparty sites. Connectter does not make any representation as to the accuracy orsuitability of any of the information contained in those advertisements orsites and does not accept any responsibility or liability for the conduct orcontent of those advertisements and sites and the offerings made by the thirdparties.

Advertising keeps Connectter and many of the websites and services you use freeof charge. We work hard to make sure that ads are safe, unobtrusive, and asrelevant as possible.

Third party advertisements and links to other sites where goods or services areadvertised are not endorsements or recommendations by Connectter of the thirdparty sites, goods or services. Connectter takes no responsibility for thecontent of any of the ads, promises made, or the quality/reliability of theproducts or services offered in all advertisements.


Cookies for Advertising

These cookies collect information over time about your online activity on thewebsite/app and other online services to make online advertisements morerelevant and effective to you. This is known as interest-based advertising.They also perform functions like preventing the same ad from continuouslyreappearing and ensuring that ads are properly displayed for advertisers.Without cookies, it’s really hard for an advertiser to reach its audience, orto know how many ads were shown and how many clicks they received.


Cookies

Connectter uses "Cookies" to identify the areas of our website thatyou have visited. A Cookie is a small piece of data stored on your computer ormobile device by your web browser. We use Cookies to enhance the performanceand functionality of our website/app but are non-essential to their use.However, without these cookies, certain functionality like videos may becomeunavailable or you would be required to enter your login details every time youvisit the website/app as we would not be able to remember that you had loggedin previously. Most web browsers can be set to disable the use of Cookies.However, if you disable Cookies, you may not be able to access functionality onour website correctly or at all. We never place Personally IdentifiableInformation in Cookies.


Blocking and disabling cookies and similar technologies

Wherever you're located you may also set your browser to block cookies andsimilar technologies, but this action may block our essential cookies andprevent our website from functioning properly, and you may not be able to fullyutilize all of its features and services. You should also be aware that you mayalso lose some saved information (e.g. saved login details, site preferences)if you block cookies on your browser. Different browsers make differentcontrols available to you. Disabling a cookie or category of cookie does notdelete the cookie from your browser, you will need to do this yourself fromwithin your browser, you should visit your browser's help menu for moreinformation.


Remarketing Services

We use remarketing services. What Is Remarketing? In digital marketing,remarketing (or retargeting) is the practice of serving ads across the internetto people who have already visited your website. It allows your company to seemlike they're “following” people around the internet by serving ads on thewebsites and platforms they use most.


Payment Details

In respect to any credit card or other payment processing details you haveprovided us, we commit that this confidential information will be stored in themost secure manner possible.


Kids' Privacy

We collect information from kids under the age of 13 just to better ourservices. If You are a parent or guardian and You are aware that Your child hasprovided Us with Personal Data without your permission, please contact Us. IfWe become aware that We have collected Personal Data from anyone under the ageof 13 without verification of parental consent, We take steps to remove thatinformation from Our servers.


Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to thisPrivacy Policy so that they accurately reflect our Service and policies. Unlessotherwise required by law, we will notify you (for example, through ourService) before we make changes to this Privacy Policy and give you anopportunity to review them before they go into effect. Then, if you continue touse the Service, you will be bound by the updated Privacy Policy. If you do notwant to agree to this or any updated Privacy Policy, you can delete youraccount.


Third-Party Services

We may display, include or make available third-party content (including data,information, applications and other products services) or provide links tothird-party websites or services ("Third- Party Services").
You acknowledge and agree that Connectter shall not be responsible for anyThird-Party Services, including their accuracy, completeness, timeliness,validity, copyright compliance, legality, decency, quality or any other aspectthereof. Connectter does not assume and shall not have any liability orresponsibility to you or any other person or entity for any Third-PartyServices.
Third-Party Services and links thereto are provided solely as a convenience toyou and you access and use them entirely at your own risk and subject to suchthird parties' terms and conditions.


Facebook Pixel

Facebook pixel is an analytics tool that allows you to measure theeffectiveness of your advertising by understanding the actions people take onyour website. You can use the pixel to: Make sure your ads are shownto the right people. Facebook pixel may collect information from your devicewhen you use the service. Facebook pixel collects information that is held inaccordance with its Privacy Policy


Tracking Technologies

 -Google Maps API

 Google Maps API is a robust toolthat can be used to create a custom map, a searchable map, check-infunctions, display live data synching with location, plan routes, or create amashup just to name a few.
 Google Maps API may collect informationfrom You and from Your Device for security purposes.
 Google Maps API collects informationthat is held in accordance with its Privacy Policy

 -Cookies

 We use Cookies to enhance theperformance and functionality of our website/app but are non-essential to theiruse. However, without these cookies, certain functionality like videos maybecome unavailable or you would be required to enter your login details everytime you visit the website/app as we would not be able to remember that you hadlogged in previously.

 -Local Storage

 Local Storage sometimes known as DOMstorage, provides web apps with methods and protocols for storing client-sidedata. Web storage supports persistent data storage, similar to cookies but witha greatly enhanced capacity and no information stored in the HTTP requestheader.

 -Sessions

 Connectter uses "Sessions" toidentify the areas of our website that you have visited. A Session is a smallpiece of data stored on your computer or mobile device by your webbrowser.


Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from theEuropean Economic Area (EEA), and in this section of our Privacy Policy we aregoing to explain exactly how and why is this data collected, and how wemaintain this data under protection from being replicated or used in the wrongway.


What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EUresidents' data is protected by companies and enhances the control the EUresidents have, over their personal data.

The GDPR is relevant to any globally operating company and not just theEU-based businesses and EU residents. Our customers’ data is importantirrespective of where they are located, which is why we have implemented GDPRcontrols as our baseline standard for all our operations worldwide.


What is personal data?

Any data that relates to an identifiable or identified individual. GDPR coversa broad spectrum of information that could be used on its own, or incombination with other pieces of information, to identify a person. Personaldata extends beyond a person’s name or email address. Some examples includefinancial information, political opinions, genetic data, biometric data, IPaddresses, physical address, sexual orientation, and ethnicity.


The Data Protection Principles include requirements such as:

 -Personal data collected must beprocessed in a fair, legal, and transparent way and should only be used in away that a person would reasonably expect.
 -Personal data should only be collectedto fulfil a specific purpose and it should only be used for that purpose.Organizations must specify why they need the personal data when they collectit.
 -Personal data should be held no longerthan necessary to fulfil its purpose.
 -People covered by the GDPR have theright to access their own personal data. They can also request a copy of theirdata, and that their data be updated, deleted, restricted, or moved to anotherorganization.


Why is GDPR important?

GDPR adds some new requirements regarding how companies should protectindividuals' personal data that they collect and process. It also raises thestakes for compliance by increasing enforcement and imposing greater fines forbreach. Beyond these facts it's simply the right thing to do. At Connectter westrongly believe that your data privacy is very important and we already havesolid security and privacy practices in place that go beyond the requirementsof this new regulation.


Individual Data Subject's Rights - Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rightsrequirements of GDPR. Connectter processes or stores all personal data in fullyvetted, DPA compliant vendors. We do store all conversation and personal datafor up to 6 years unless your account is deleted. In which case, we dispose ofall data in accordance with our Terms of Service and Privacy Policy, but wewill not hold it longer than 60 days.

We are aware that if you are working with EU customers, you need to be able toprovide them with the ability to access, update, retrieve and remove personaldata. We got you! We've been set up as self service from the start and havealways given you access to your data and your customers data. Ourcustomer support team is here for you to answer any questions you mighthave about working with the API.


California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose categoriesof Personal Information we collect and how we use it, the categories of sourcesfrom whom we collect Personal Information, and the third parties with whom weshare it, which we have explained above.

We are also required to communicate information about rights Californiaresidents have under California law. You may exercise the followingrights:

 -Right to Know and Access. You maysubmit a verifiable request for information regarding the: (1) categories ofPersonal Information we collect, use, or share; (2) purposes for whichcategories of Personal Information are collected or used by us; (3) categoriesof sources from which we collect Personal Information; and (4) specific piecesof Personal Information we have collected about you.
 -Right to Equal Service. We will notdiscriminate against you if you exercise your privacy rights.
 -Right to Delete. You may submit averifiable request to close your account and we will delete Personal Informationabout you that we have collected.
 -Request that a business that sells aconsumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would liketo exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.


California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to disclose categories of Personal Information we collectand how we use it, the categories of sources from whom we collect PersonalInformation, and the third parties with whom we share it, which we haveexplained above.

CalOPPA users have the following rights:

 -Right to Know and Access. You maysubmit a verifiable request for information regarding the: (1) categories ofPersonal Information we collect, use, or share; (2) purposes for whichcategories of Personal Information are collected or used by us; (3) categoriesof sources from which we collect Personal Information; and (4) specific piecesof Personal Information we have collected about you.
 -Right to Equal Service. We will notdiscriminate against you if you exercise your privacy rights.
 -Right to Delete. You may submit averifiable request to close your account and we will delete PersonalInformation about you that we have collected.
 -Right to request that a business thatsells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would liketo exercise any of these rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

 

Updated at2021-04-14
 

Contact Us

Don't hesitate to contact us if you have any questions.